Was the apology enough, or did you expect more from the airline?

Virgin Australia removed Shane Hryhorec, an Adelaide-based disability rights activist, from a flight because of his motorized wheelchair. The airline only called to apologize after a video of the incident reached 16 million views.

• The apology was enough, mistakes happen
• They only reacted because of the viral video — that's not a sincere apology
• What matters more than words is whether boarding rules actually change
• They should have compensated the passenger for the humiliation